FAQ’s about SIGNING digital order form
Q. What’s the process to sign my fillable/digital order form in Chrome or Internet Explorer?
A. Click on the signature field in the order form.  If you’ve set up a digital signature in the past you will be asked for your password and everything is straight forward from there.  If you have never set up a digital signature the process is fairly simple.  Click on the “Signature” field in the order form.  A pop-up will appear. Click on the new password button.  Fill in your name, email address and create a password, then “Next.”  A digital signature will be automatically created associated with your email address.  When you return to the signature field in the order form and click in it you will be asked for your password and then your digital signature will appear.  Save the order form on your desktop or where ever you can find it on your computer.  Then click on the email address in the order form.  A new email form will appear from your Internet Provider Service where you will attach the form from where you saved it.  Then email it.
FAQ’s about Surfboard dimensions
Q:  How do I decide on the length?
A:  Your height predicates the length.  Walking on a longboard is the critical difference between long and shortboards, putting aside noseriding of course.  A traditional length longboard shape enables you to take one, two or three steps to get to the nose, depending on your height, body frame, normal stride and the surfboard length parameters you choose to work within.  Also, remember, your knees are always bent, which makes your stride shorter than when walking on a fixed surface.
Generally,  a six foot tall person will take one comfortable step to reach the nose on the eight foot surfboard parameter.  A nine footer allows for two comfortable steps and a 10 footer allows for three steps and so on.  So, if you wish to take two comfortable steps to reach the nose, we recommend three feet over your head as the length for you.  EXAMPLE:  6’ 2” would get a 9’ 2” longboard or 8’ 2” mid-size board.
Albeit, finding that perfect length for you to make all your moves fluid and efficient may take experimenting with different lengths (measured in half to quarter inches by advanced surfers) till you find that perfect length. 
Again, to make it simple, start with the measurement of three feet over your height for the longboard version of The Ugly or two feet over your height for the mid-sized version of the Super Ugly.  If you tend to make long strides make sure to add length.
Remember, you are equating height and stride to length.
Q:  How do I decide on the width?
A:  Your frame size predicates the width.  If you have a wide body then you would want a wide board.  If you are slender then you don’t need a wider shape.        
Floatation is the principal factor that goes into the decision on width but not the only factor.  Of course a wider board is more stable from side to side, has less wobble but it also enables the board to ride higher on the surface of the wave and may make the board a bit squirrely in the turns. 
The width you choose for the center is critical.  The center width can be anywhere from 19 inches to 25 inches or more.  The Ugly Special Edition width is between twenty two and a half inches (22 1/2”) to twenty three and a half inches (23 1/2”), depending on the length. 
The tail width makes a difference in turns when you have a wide tail.  The wide nose of the Ugly boards makes the nose ride high on the surface of the wave. 
The widths of Ugly boards are proportioned to the length and follow the unique Ugly template.  Please allow us to help you determine the best widths of your Ugly board.
Q:  How do I decide on the thickness?
A:  Your weight predicates the thickness and the related floatation. Also, the rail shape will have a determining factor on floatation.  We will recommend the thickness for you after you have determined the length and model best suited for you.
 FAQ’s about choosing the longboard vs mid-size
Q:  Why would I choose an Ugly over a Super Ugly, a longboard over a mid-size board?
A:  Stability is the key issue not floatation when concerned about choosing between the longboard length and the mid-size length.
The longboard length is more stable from tip to tail than the mid-size length, logically.  It is easier to stand up on it but the trade-off is that it is more difficult to turn. 
Floatation is not an issue with the Super Ugly due to the various adjustments that can be made with thickness and width.  So, if you want the longboard ride, noserides and snappy turns, pick the Super Ugly. 
Otherwise, if you want more stability and walkability then The Ugly is the better choice.
 FAQ’s about light weight surfboards vs heavy
Q:  I heard heavy boards are better for noseriding because they hold deeper in the wave – is that true?
A:  Yes, it is true that heavy boards rest deeper in the water but they are more difficult to turn and getting them to release from deep in the water will be difficult. A lighter board rides higher on the water and tends to be more buoyant, thus easier to turn.  More important to holding the board in the wave is the shape of the tail.  The Ugly’s kicked up tail catches the flowing water which causes the tail of the board to get burried and hold longer.
 FAQ’s about the glassed on fin vs the boxed fin
Q:  Should I get a glassed on fin or a fin-box?
A:  A glassed on laminated fin or boxed fin is not included in the basic price.   The box for the boxed fin is included in the basic price.  Fins are purchased separately due to the fact that there are several fin designs and manufacturers.   A boxed fin is preferred while traveling by plane in order to prevent any damaged that might be caused by the baggage handlers.  The added advantage of having a box is that you’ll have the option of trying different fin designs.  A shorter fin allows for fast turns but may not hold while you are on the nose.  A longer fin will hold but resists during turns. If you are experimenting, choose the fin box (recommended).
FAQ’s about sanded vs polished finish
Q:  What’s the difference between the polished finish and the sanded finish?
A:  A contest surfer or advanced surfer is normally looking to achieve faster moves in their repertoire. Therefore, they want the performance of a lighter weight surfboard, which turns fast.  The sanded finish does not include a gloss coat, which adds weight. 
From an esthetic perspective, the gloss coat has a shiny polished finish which makes the board look prettier.  Also, a gloss coat makes it more durable, giving the board an added layer of strength.
The sanded finish is $50 less expensive.  It is also more fragile but it is faster overall.
 FAQ’s about pricing
Q:  What is the basic price on each board?
A:  Both the SE and LE are built for collectors and have a premium price placed on them.
The SE is priced at $2,300 for a 9’to 10’ 6” and $2,400 for a 10’ 7” to 11’.  Fabrication is an exact replica in both shape and materials, and is built to the specifications established in 1966.
The LE is priced at $5,500 for any length up to 11’ and is made in all wood of any type, combination and composition.
Both the SE and LE come with a registered number and certificate of authenticity signed by Bob Purvey.  Only 250 Limited Edition boards will be built and then the model will never be built again.
The Hybrids and Super Ugly’s are innovative Ugly designs that come built with state-of-the-art materials and are competitively priced for today’s market.  There are two different basic price points, one on the gloss finish and one on the lighter weight sanded finish. 
Basic price for the standard models includes: Standard polyurethane foam blank, foam wedge stringer, fin box, 14 ounce (8 oz. + 6 oz.) glass on deck, 8 ounce glass on bottom, leash plug, gloss & polish. 
Basic price for the light-weight models includes all of the above but for lighter weight blank, 10 ounce (6 oz. + 4 oz.) glass on deck, 6 ounce glass on bottom, and sanded finish (no gloss coat).
Both the Hybrid and Hybrid 2 are relatively the same basic prices.  An 8’5” to 9’6” is $975; 9’ 7” to 10’ 6” is $1,005; and 10’ 7 to 11’ is $1,055.
Both the Super Ugly and Super Ugly 2 are relatively the same basic prices.  A 6’ to 7’ 4” is $865; and 7’ 5” to 8’ 5” is $885.  All pricing is based on manufacturer’s suggested retail pricing (MSRP).
The light-weight models cost less.  Check out the model’s web site page to see the difference in pricing.
Also, prices may vary depending on extras that may be added to the composition, such as offset stringers, pin-lines, color, fin for fin box, etc.  Pricing for extras can be discussed upon placing your purchase order.
NOTE:  All prices are subject to change, with the change in cost of materials.  To get the prices quoted during your purchase order review you must purchase your order at the time you are quoted those prices.
 FAQ’s about the different designs
Q:  What are the basic design differences between each model (SE, LE, H, H2, SU and SU2)?
A:  Each is differentiated by minor differences because they are all basically noseriders and contain the same basic principals in their elementary composition:  Wide nose with a long deep concave under it, and kicked up tail. 
The main difference between The Ugly and the Super Ugly is that The Ugly is the longboard version (on average; nine feet and longer), and the Super Ugly is the mid-size version (on average; eight feet and shorter) as was established in 1966 and 1967, respectively.  The shape of the Super Ugly is essentially the same as The Ugly proportioned down to the mid size length. 
The Ugly Special Edition (SE) is the exact replica of the 1966 version and so is The Ugly Limited Edition’s (LE) shape, but the LE is made with an all wood composition, is limited to 250 boards being made, and it is the most expensive in the line due to the beautiful and natural aspects of wood. 
The Super Ugly was the first innovation based on The Ugly shape.  So, in keeping with the spirit of innovation, Bob Purvey is now incorporating all new materials that have been developed since the Super Ugly’s inception in 1967. 
The Ugly Hybrid is also including all the latest innovations but for the longboard version. 
Both the Super Ugly 2 and The Ugly Hybrid 2 have modified nose shapes, which are pointed rather than the blunt version of the originals.  The pointed noses allow for enhanced directional flow with greater ease of turning from the nose.  The nose is still wide, although not as wide as the original.  Nonetheless, the lift is increased because the concave is deeper. 
FAQ’s about The Ugly’s design, its extraordinary stability and history
Q:  What makes the design so unique?
A:  It was made specifically for noseriding, the quintessential maneuver that propelled surfing onto the international sporting stage.  Hanging ten is the signature move.  Although there was no patent placed on the design, it has been copied by many manufacturers.  Over time The Ugly has gained the reputation as being the measuring stick for noserider type designs.
Shapers use it wishing to test their skills because it is considered one of the most difficult boards to shape and time and time again it has proven to be a champion.
Q:  What makes the design so stable?
A:  The standard Ugly design is wider throughout the shape than average longboards. Its wider from tip to tail and side to side and thus the board is more stable. Beginners learn faster on it because of its extraordinary stability.
Q:  Why are you making the Special Edition and Limited Edition for collectors now?
A:  Ostensibly, production of The Ugly and Super Ugly ceased in 1968 when the shortboard revolution gained traction.  Fast forward to the present and the originals from the 60’s became rare, hard to find and a collector’s preferred choice in their collection.
In 1966, contest-surfer Bob Purvey designed the essential elements that went into The Ugly shape, for the purpose of winning one of the first professional noseriding contests in the sport.  For the following two and a half years, after winning the contest, Con Surfboards, the manufacturer, advertised The Ugly exclusively in association with Bob Purvey.  Con Colburn, owner of Con Surfboards, withheld Bob Purvey’s royalties and a legal battle ensued.  Bob Purvey claimed ownership of the design and it was proved that the design was his and that he was exclusively associated with the surfboard.  He won 100% of his rights in 1970 and was paid all the royalties Con withheld.  Con proclaimed that the boards were no longer being built during the trial. 
Bob Purvey went onto an acting career starring in numerous TV shows and living in Hollywood, unaware of The Ugly’s return.  Manufacturing had resumed but was not advertised.  It was sold by word-of-mouth and the designs were compromised to make sales.  The Super Ugly became whatever length the customer wanted, long or short. 
When longboarding was resurrected beginning in the early 80’s, collectors started collecting original Ugly’s and they were rare.  Now, it’s impossible to find them and because of the confusion with those made in the 70’s, so some collectors have become baffled.  To re-establish authenticity as the new market unfolds, Bob Purvey registered the trademarks and is now marketing the brand beside his name, re-establishing the credibility of the designs and opening up a new line of authentic designs, kept registered and rare for collectors in the future.
FAQ’s about required skill 
Q:  Do I have to be an expert to be able to ride The Ugly?
A:  The Ugly makes you want to nose ride and challenge you to stay on the nose longer than you can imagine.  It’s also great for beginners because of its tremendous stability from side to side, front to tail.  The Ugly design is not only extremely stable but it is also very forgiving and keeps you from making mistakes.  It helps make you a noserider or even a better noserider.  The way the nose lifts lures you to get on it.  You don’t have to be an expert but you will become one.
 FAQ’s about refunds
Q:  If I decide to cancel my order after I have paid my deposit, can I get a refund?
A:  Once you have received a “Order Confirmation” we cannot cancel your order because the manufacturing process has begun and materials are ordered.  Your deposit becomes none-refundable due to the fact that we apply your deposit toward partial materials and labor costs.
FAQ’s about shipping vs pick up
Q:  What if I cannot pick up my board when it is finished?
A:  You will have ten days to pick up your new Ugly board after notification that your surfboard is finished and waiting for pick up.  If you do not pick it up on the 11th day a storage fee of $10 per day will be added to the balance of your total.  We will hold your board in storage for 60 days after notification that your board is finished and then we will attempt to sell the board to recover our final cost.
We will determine if shipping is necessary before manufacturing begins and give you a shipping and handling fee quote.  If you choose to have it shipped, we will ship using your preferred choice of carrier.  If you do not have a preferred carrier, we will recommend one and provide you with the shipping costs before shipping.  Insurance is required.  We will insure your surfboard up to the point of departure from the factory.
Should you have any further questions, please do not hesitate to email them to: info@theuglysurfboard.com